Your Successful Small Business • Module 6 • Sales: Getting people to buy your stuff: pitching, selling, customer service/care

Course Information

Estimated Time: 1 day

Difficulty: Standard

Categories: Start Your Own Business course

Module price: FREE of charge

FREE

1 year of access

This module is worth R 180.00, but you can currently take it FREE of charge

Take all the modules to earn the completion certificate

R 1

For a very reasonable once-off price, you can enroll for the whole ‘Start your own Business’ course and upon successful completion, you will be awarded the DoBetter.Business course completion certificate.

Module 6 outline • Sales: Getting people to buy your stuff – pitching, selling, customer service/care

What you should know by the end of this module

Lessons

The business of business is business

Twenty-First Century Selling

Satisfying the customers’ needs

Conducting market research

How does the sales process work?

Steps to a sale – 1. Strategize

Steps to a sale – 2. Prepare

Steps to a sale – 3. Get information

Steps to a sale – 4. Present

Steps to a sale – 5. Answer ‘objections’

Steps to a sale – 6. ‘Close’

Steps to a sale – 7. Follow-up

Sales terminology explained

What Others Have Said

Excellent

By: Arshaad Yousuph

I am especially intrigued by the idea of not discounting rather adding more value.